Get answers to Frequently Ask Question (FAQ)


Validation Catergory

These individuals have a National Identification Number (NIN), but their NIN cannot be found in the NIMC (National Identity Management Commission) verification server. Neither government agencies nor private sector organizations can access their data for verification purposes.
This option is chosen when the NIN has been previously validated or is already present in the NIMC verification server, but changes have been made to the NIN data. These changes can include corrections to the name, mobile number, or date of birth. Therefore, you wish to update or overwrite the previous information with the new data.
This option is intended for individuals whose telecommunication providers, such as MTN, Glo, Airtel, or 9mobile, are unable to generate a virtual NIN for SIM registration or retrieval purposes based on their NIN.
In this scenario, your NIN has been validated and you are attempting to retrieve an existing line or purchase a new one. However, the photograph captured during the registration process does not correspond to the one associated with your NIN or stored in the NIMC database. This discrepancy results in a photograph error.

NOTE:

Validation alone may sometime not resolve photograph error. The best approach is to recapture the person with the NIN, to ensure the photo is updated before validation process.

This refers to a NIN number that has been obtained or modified without following the proper registration procedure established by NIMC. This may involve skipping the fingerprint verification process or the absence of the authorized enroller during registration. It is important to note that we do not validate bypassed NINs. Therefore, submitting a bypassed NIN on our platform would result in a loss of funds, as refunds cannot be provided.

Validation Response

Our validation process typically takes 48 hours on working days. However, in some cases where unforeseen circumstances arise, it may take up to 72 hours to complete. Please note that weekends (Saturday and Sunday) are excluded from the processing time, which means that validation requests submitted during weekends will be processed on the next working day. This also applies to public holidays, as they are considered non-working days.
The status of your submitted Validation can be tracked based on the following statuses at the page the work was submitted:
  1. Awaiting...
  2. Completed
  3. FAILED
  4. BVN NIN
  5. Suspended NIN
  6. byPass NIN
  1. Awaiting: This status indicates that the validation request is still in progress and awaiting completion.
  2. Completed: This status indicates that the validation process has been successfully completed. And under the response field you will see the tracking ID validated on the work
  3. FAILED: This status indicates that the validation process has failed or encountered an error and Response field will give reason
  4. BVN NIN: This status indicates that the NIN provided is generated from Bank Verification Number (BVN). And it can't be validated until modification is done on the NIN to be active for validation, the response will give the BVN number after BVN0
  5. byPass NIN: This status indicates that the NIN has been obtained or modified without following the proper registration procedure, resulting in a bypassed NIN hence it can't be validated here
  6. Suspended NIN: This status indicates that the NIN is currently suspended with reason best known to Nimc, hence you are required to do modification of the NIN or direct to Nimc own Enrollment center
The fee for NIN Validation on our platform is a token of non-refundable N500 for each validation.

Payments

All transactions for NIN Related Services are debited from your e-wallet balance. To ensure sufficient funds, you can easily top up your wallet by clicking on the "Top-Up" link on red conveniently located next to the amount value.
You can fund your E-wallet balance using various methods:
  1. Debit Card: You can add funds to your E-wallet using Debit Cards such as Verve, MasterCard, or Visa.
  2. USSD: You can also fund your E-wallet via USSD (Unstructured Supplementary Service Data) codes.
  3. Bank Transfer: You have the option to fund your E-wallet through a bank transfer.
  4. Bank Partner Integration: Our secure partner, Flutterwave, allows you to fund your E-wallet directly through your bank account.
Additionally, on the Top-Up page, you can reserve any account number that is linked to your E-wallet. Once you make a transfer to that reserved account, your E-wallet will be automatically credited.
Yes, Just Transfer from your Mobile Banking App or Internet Banking to the Account Number reserved at the Top-up page that is link to your E-wallet
Once you transfer the money or make a payment, your wallet will be automatically credited without the need to forward the receipt to anyone or contact the admin on WhatsApp. It's important to note that interbank transfers may occasionally experience delays of around 10 minutes or more..

InProcessing Error

An Inprocessing Error occurs when an NIN is not generated, and this can be attributed to a few possible causes. One common reason is that the individual has already enrolled before, which often leads to this issue. Another possibility is that there were errors in data capture, such as insufficient fingerprint data or invalid parent information. In such cases, we will review the situation and provide you with the necessary information or a tracking ID to address the error.
Enrollment is still in process if certain details were missing during the NIN registration, particularly the height information. In such cases, you won't be able to print the NIN slip. Instead, we will provide you with the assigned NIN so that you can make the necessary modifications to include the missing information. And the NIN slip will be ready to print in the New trackinfg ID for the modification
This option is selected when the enroller has previously completed NIN registration but is unable to provide the necessary information to search for it in the NIMC database. In such situations, a new enrollment is conducted in order to trace back the old record. It is important to always provide the oldest tracking ID available, as we will assign the next one in a backward sequence.
  1. Awaiting: This response indicates that we are still processing the request and working on resolving the issue.
  2. Completed: This response signifies that the IPE request has been successfully resolved.
    • In the response field, we will provide you with the older tracking ID that is potentially blocking the enrollment associated with the provided NIN number.
    • If the provided tracking ID still shows an inprocessing error, it suggests that multiple registrations have been conducted by the individual. In such cases, you need to send the response back for another IPE process.
    • NIN generated during the clear (CLR): If the response indicates that the NIN was generated during the clear process, We will make it (CLR).
    • If you receive a response of "HIT," it means that the tracking ID provided has multiple records associated with it. In such instances, it is necessary to clear and submit the IPE request again. To proceed with the HIT response, please contact the admin for further instructions to ensure the person has a valid NIN.
  3. It is important to carefully review the response and follow the instructions provided for the appropriate course of action.
The fee for Inprocessing Error (IPEs) on our platform is a token of non-refundable N500 for each.
Our IPEs process typically takes 48 hours on working days. However, in some cases where unforeseen circumstances arise, it may take up to 72 hours to complete. Please note that weekends (Saturday and Sunday) are excluded from the processing time, which means that IPEs requests submitted during weekends will be processed on the next working day. This also applies to public holidays, as they are considered non-working days

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